Shipping Policy

Last Revised: August 26, 2026

Where We Ship

We currently ship to the United States only, including Alaska, Hawaii, and US territories.

We are working on shipping to more countries. If you would like to be notified when we ship to yours, email claire@herbriva.com.

Shipping Rates

Orders of $50 and over ship free. Orders under $50 are charged a flat rate of $6.99.

Rates are calculated at checkout and shown before you pay.

Processing Time

Orders are packed and dispatched within 1–3 business days. Business days are Monday to Friday, excluding public holidays.

Orders placed after 12pm on a Friday are processed the following Monday.

During launches, sales, and holiday periods, processing may take a little longer. We will say so on the site if that is the case.

Delivery Time

Our bars are made and shipped by Herbriva. Once dispatched, standard delivery takes 7–15 business days. Alaska, Hawaii, and US territories may take longer.

Delivery times are estimates provided by the carrier, not guarantees. Weather, carrier delays, and peak periods can affect them.

Tracking

You will receive a shipping confirmation email with a tracking number once your order is on its way. Tracking can take up to 48 hours to show activity after you receive the email. This is normal.

If you have not received a shipping confirmation within 5 business days of ordering, check your spam folder, then email us.

Taxes

US sales tax, where applicable, is calculated at checkout and shown before you pay.

Shipping Address

Please check your address carefully at checkout. We are not able to change an address once an order has been dispatched.

If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange redelivery. A second shipping charge will apply.

We ship to residential addresses, business addresses, and PO Boxes.

Delayed, Lost, or Damaged Packages

If tracking shows your order as delivered but you cannot find it, please check with neighbours and your building's mail area first. Packages are often left in an unexpected spot.

If it still does not turn up, contact us within 14 days of the delivery date and we will help you file a claim with the carrier.

If your order arrives damaged, email us within 14 days of delivery with photos of the item and the packaging. See our Refund Policy for what happens next.

If your order is delayed or lost in transit, we will send a replacement order. If you would prefer a refund instead of a replacement, please contact us and we will review your request in accordance with our Refund Policy.

Order Changes and Cancellations

If you need to change or cancel an order, email us as soon as possible. We can usually help if the order has not been dispatched yet. Once it is on its way, we cannot make changes, and the order falls under our Refund Policy.

Please note that Custom Bars enter production as soon as the order is placed and cannot be cancelled.

Contact

CAPOSH, INC., claire@herbriva.com, [Phone number], 30 N Gould St #45399, Sheridan, WY 82801, United States.